Writing.
Operations, sourcing, and the technology reshaping travel — from someone running it day to day.
OperationsTravel Tech
Operations is a product, not a cost center
Why the travel companies winning in the Gulf treat their back office like their booking engine — and what that means for how you staff, measure, and automate.
· 2 min read
AI & AutomationSourcing
What 20 years of sourcing taught me about AI in travel
AI agents are coming for travel operations. The sourcing discipline — knowing what a good deal actually costs — is how you avoid automating the wrong things.
· 1 min read